GeraZap

Terms of Use

Effective 10 September 2026

These Terms of Use ("Terms") govern your use of GeraZap, a voice-first tax invoicing assistant delivered inside WhatsApp. GeraZap is built and operated by Loadcircle Ltd ("Loadcircle", "we", "us"). By messaging the GeraZap number, you agree to these Terms. If you do not agree, do not use the service.

1. Agreement to These Terms

Your first message to GeraZap constitutes acceptance of these Terms. These Terms apply alongside our Privacy Policy, which explains what data we handle.

2. Eligibility

GeraZap is a business tool intended for users aged 18 and over, acting for themselves or for a business they are authorised to represent. By using the service you confirm you meet these requirements.

3. The Service

4. Not Professional Tax Advice

GeraZap automates the mechanics of issuing and tracking invoices. It is not a tax adviser, accountant, lawyer, or representative before any tax authority. It does not provide tax, legal, accounting, or financial advice, and nothing it produces should be relied on as such. You remain solely responsible for the accuracy of your invoices and records and for your compliance with the tax rules that apply to you.

5. Subscriptions, Billing, and Cancellation

GeraZap may be offered free of charge or as a paid subscription. Where a paid plan applies, the price, billing period, and what is included are presented to you before you subscribe. Subscriptions renew automatically for the same period unless cancelled before the renewal date. Cancelling stops future charges; it does not refund periods already started, except where the law requires it. We may change prices with reasonable advance notice.

6. Free Trials

If we offer a free trial, the trial length and the price that applies when it ends are shown before you start. Unless you cancel before the trial ends, the paid plan begins automatically and the first charge is taken.

7. Acceptable Use

You agree not to use GeraZap to:

8. Your Content

You keep ownership of the messages, voice notes, customer details, and invoice data you send us. You grant us the limited licence needed to operate the service — to receive, transcribe, process, store, and act on that content on your instruction. You confirm you have the right to share any third-party details (such as your customers' names and contact details) that you provide.

9. Our Intellectual Property

GeraZap, its name, branding, software, and underlying technology belong to Loadcircle and its licensors. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the service. They do not transfer any ownership to you.

10. Third-Party Services and Platforms

GeraZap depends on third parties to work, including:

We are not responsible for the acts, omissions, availability, or policies of these third parties. If WhatsApp changes or restricts its platform, that is outside our control.

11. Service Availability and Changes

We aim to keep GeraZap available but do not guarantee uninterrupted service. We may add, change, suspend, or withdraw features, and may carry out maintenance that interrupts the service. We may suspend or end the service altogether with reasonable notice.

12. Disclaimers

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and accuracy of any transcription, extraction, or generated output. Automated transcription and parsing can make mistakes — you must check invoices and records before relying on them.

13. Limitation of Liability

To the fullest extent permitted by law, Loadcircle is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or USD 50. Nothing in these Terms limits liability that cannot lawfully be limited.

14. Indemnity

You agree to indemnify and hold harmless Loadcircle, its officers, and contractors against claims, losses, and costs (including reasonable legal fees) arising from your use of the service, the invoices and content you create, your breach of these Terms, or your breach of any law or third-party right.

15. Suspension and Termination

We may suspend or terminate your access immediately if you breach these Terms, if we believe your use is unlawful or fraudulent, if we are required to by law, or if we discontinue the service. You may stop using GeraZap and request deletion of your data at any time as described in the Privacy Policy.

16. Disputes; Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms or the service, except where mandatory consumer law in your own country gives you the right to bring proceedings locally.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the effective date above. Continuing to use GeraZap after an update means you accept the revised Terms.

18. Miscellaneous

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and us regarding the service.

19. Contact

Questions about these Terms: francis@loadcircle.co.uk